1Red Support: Live Chat 24/7, E-mail and Complaints

Questions about a blackjack hand, a payment or your account reach the 1Red team through live chat, open 24/7 from the round button in the bottom-right corner, or by e-mail to [email protected], answered at all times without charge.

Ways to reach us

Channel	Contact / where to find it	Hours
Live chat	Round button, bottom-right of the site	24/7
E-mail	[email protected]	At all times

Live chat

Open any page of 1red.com or the app, press the chat button and describe the issue. For a question about a hand, give the table name and roughly when it was dealt; that lets support find the round.

E-mail

Self-exclusion (from your registered address only), account closure and complaints go by e-mail, as do data and privacy requests. Include your account e-mail, what happened and when, and payment details if relevant — never passwords or full card numbers.

Which way to choose

Hand or game question: chat, with table and time.
Payments: chat, e-mail for documents.
Verification: upload in your account.
Self-exclusion or closure: e-mail only.
Complaint: e-mail titled "Complaint".

Help pages

FAQ: our FAQ.
Payments: our payments page.
Sign-up: our registration page.
Bonuses: our bonuses page.
App: our app page.

Many answers are already in your account.

Go to 1Red

Making a complaint

E-mail [email protected] with "Complaint" in the subject, your name, surname, phone, a description and dates. 1Red confirms receipt within 24 hours, handles the case in English, escalates where needed and gives a written, reasoned decision within 8 weeks. Disputed results are decided by the game server record; only the account holder may complain.

Impostors

1Red never asks for passwords, codes or payments to unlock accounts or release winnings. Report such approaches to [email protected].

Gambling support

Self-exclusion by e-mail; Gambling Therapy and Gamblers Anonymous provide independent help. See our responsible gambling page.

Operator

TESSERA LIMITED S.R.L., License No. ALSI-202410047-F12. See our about page.

Support FAQ

Is 1Red support 24/7?

Yes, live chat runs around the clock.

How do I query a blackjack hand?

Contact support with the table and time; the server record decides.

Can chat handle self-exclusion?

No, e-mail only.

How long do complaints take?

Acknowledged within 24 hours, decided within 8 weeks.

Help at any hour.