1Red Terms and Conditions: The Rules at a Glance
This page sets out the main rules of a 1Red account in short tables, so the key points are quick to scan. The contract is with TESSERA LIMITED S.R.L. and applies from registration. Last updated: 15.01.2026 (Version 4.0); the full English terms are the binding document.
Who you are entering into an agreement with
| Item | Details |
|---|---|
| Brand | 1Red (1red.com) |
| Operator | TESSERA LIMITED S.R.L. |
| Registered address | San Jose, Mata Redonda, South Sabana, Las Vegas Neighborhood, Blue Building Diagonal To La Salle Highschool Costa Rica |
| Registration number | 3-102-913501 |
| Licence | ALSI-202410047-F12 |
| Licensing authority | Government of the Autonomous Island of Anjouan, Union of Comoros |
Who can open an account
| Topic | Rule |
|---|---|
| Age | 18 or the higher age required by local law |
| Legality | No guarantee from 1Red; the player must check local law and not play where gambling is prohibited |
| Accounts | One per player |
| Not eligible | 1Red staff, their relatives, self-excluded players |
| Restricted countries | Angola, Austria, Barbados, Belgium, Burkina Faso, Central African Republic, Comoros, Costa Rica, Cuba, Curaçao, Cyprus, Democratic Republic of the Congo, Dutch West Indies, Eritrea, Ethiopia, France, Germany, Greece, Haiti, Iran, Iraq, Israel, Jamaica, Jersey, Lebanon, Liberia, Libya, Mali, Myanmar, Netherlands, Nicaragua, North Korea, Pakistan, Panama, Republic of the Congo, Russia, Rwanda, Saba, Sierra Leone, Somalia, South Sudan, Spain, Statia, St. Maarten, Sudan, Syria, Uganda, Ukraine, United Kingdom, United States of America, Yemen, Zimbabwe and their territories; FATF-blacklisted states; jurisdictions prohibited by the Anjouan regulator; list may change |
Your account: your responsibilities
| Topic | Rule |
|---|---|
| Details | Legal name, accurate and current information |
| Use | Private only; no commercial play or play for others |
| Transfer | Account and balance cannot be sold, gifted or pledged |
| Security | Login details are your responsibility; 2FA available |
| Taxes | Any tax on winnings under your local law is yours |
Identity verification
| Topic | Rule |
|---|---|
| When | Before withdrawals and whenever 1Red requests proof of identity, age, address or source of funds |
| Deadline | 30 calendar days; then transactions are blocked until documents arrive |
| Payouts during checks | May be held; processing time counts from approval |
| False documents | Deposits and winnings may be confiscated |
Deposits and withdrawals
| Topic | Rule |
|---|---|
| Payment methods | Own name only; third-party payments may be refunded and winnings frozen |
| Amounts | Deposits from €20; withdrawals €30–€10,000 per request plus period caps (or equivalents) |
| Turnover | Deposits wagered three times before withdrawal, or processing costs may apply |
| Payout route | May differ from the request; card deposits may be refunded to the card first |
| Large wins | Over €30,000 may be paid monthly; progressive jackpots in full |
| Chargebacks | Not allowed on legitimate deposits |
See our payments page.
Bonuses and promotions
| Topic | Rule |
|---|---|
| Status | Optional; can be declined or cancelled (bonus and its winnings are removed) |
| Priority | Offer-specific conditions prevail over the general terms |
| Limits | One active bonus; stake cap while wagering (€5 unless stated); wagering before withdrawal |
| One per | Person, household, device and payment method |
| Abuse | Winnings cancelled; future bonuses refused |
See our bonuses page.
Bets, games and errors
| Topic | Rule |
|---|---|
| Game rules | The player confirms knowing them; each game shows its own |
| Errors | Wrongly confirmed bets or payments may be cancelled or corrected |
| Mistaken credits | Reclaimed by 1Red |
| Disputed results | The game server record decides |
What is not allowed
| Prohibited | Examples |
|---|---|
| Multiple accounts | Including for repeated bonuses |
| Unfair play | Collusion, match-fixing, exploiting errors, scripts, third-party software |
| Low-risk roulette | Equal bets on red and black |
| Payment abuse | Chargebacks, others' payment methods |
| Location masking | Hiding access from a restricted country |
| Commercial use | Playing as a business or for others |
Breaches can lead to suspension and confiscation of related funds.
Suspending and closing an account
| Topic | Rule |
|---|---|
| Suspension | Possible for missing documents, suspected fraud or duplicates; unfair duplicates closed permanently |
| Remaining balance | Paid on request unless legal or factual grounds prevent it |
| Closure | Either side, at any time |
| Dormancy | After 180 days without login and 30 days' notice; 10 USD or equivalent per month while funds remain |
Responsible gambling
Self-exclusion for a set period or permanently is requested from [email protected]; deposits, play, offers and withdrawals stop until reactivation, and lifting a permanent exclusion takes a 7-day cooling-off period. See our responsible gambling page.
Complaints and disputes
E-mail [email protected] titled "Complaint" with details and dates; acknowledgement within 24 hours, English correspondence, written outcome within 8 weeks. See our contact page.
Our liability
| Topic | Rule |
|---|---|
| Service | Entertainment, provided "as is"; money can be lost |
| Not liable for | Gambling losses, your equipment or connection, technical faults |
| Not a bank | No interest, no exchange, confirmed crypto transfers are final |
Governing law and changes to these terms
Costa Rican law governs, and Costa Rica's courts have exclusive jurisdiction. Terms may change at any time, effective on publication, with significant changes notified by e-mail or on the site where possible. See our privacy policy.